Refund policy

Our Refund Policy

Digital Downloads

We want you to experience the high quality of our digital guides. If you are unsatisfied within seven days of starting any of our digital guides, please contact us within seven days for a refund. But, you must show you went through the guide(s) and took action via completing a short questionnaire before your refund will be processed. Also you must not have shared the digital file(s) to be eligible for a refund. After seven days all sales are final. 

Physical Products

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase. Please note that Natural Products Network does not cover shipping costs related to returns and exchanges.

To start a return, you can contact us at sales@naturalproductsnetwork.com. Please note that If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at sales@naturalproductsnetwork.com.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Returns
Upon receiving your returned merchandise, a refund in the amount of the purchase (minus shipping) will be initiated immediately. Please allow for the transaction to be fully processed within 10-15 business days. This refund will be issued to the method of payment that was used to make the original purchase. We cannot refund different accounts or credit cards.